A Few Words

Privacy policy

Blue Link Transport Pty Ltd (ABN: 82 648 462 293)

Last Updated: October 01, 2025

This Privacy Policy outlines how Blue Link Transport Pty Ltd (referred to as “we,” “us,” or “our”) manages your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the “Privacy Act”).

By engaging in our services, visiting our website https://bluelinktransport.com.au/, or otherwise providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.

2. What Personal Information Do We Collect?

We collect personal information that is reasonably necessary for us to provide our container transport services and to manage our business operations. This may include:

  • Contact Information: Name, job title, company name, address, email address, telephone number, mobile number.
  • Customer/Client Information: Details related to transport requests, container specifics, delivery instructions, billing information, and history of services used.
  • Driver & Contractor Information: For our drivers and transport contractors, this may include licence details, vehicle registration, insurance details, ABNs, payment details, and relevant safety credentials.
  • Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. This information is generally collected through cookies and analytics tools and is primarily statistical.
  • Financial Information: Bank account details for payments, invoicing, and accounts management.
  • Communication Records: Records of your communications with us (e.g., emails, phone calls, online inquiries).

3. How Do We Collect Personal Information?

We collect personal information in several ways, including:

  • Directly from You: When you inquire about our services, request a quote, place an order, fill out forms (online or physical), correspond with us via email, phone, or in person.
  • From Third Parties: We may receive information from third parties such as freight forwarders, logistics partners, brokers, or publicly available sources where necessary to provide our services or manage our business relationship.
  • Through Our Website: Via online forms, cookies, and website analytics tools when you browse our site.
  • From Industry Sources: Relevant industry databases or platforms.

4. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect, hold, use, and disclose your personal information for the following primary purposes:

  • To provide and manage our container transport and logistics services effectively.
  • To prepare and provide quotes, process orders, and manage bookings.
  • To communicate with you regarding your transport requests, deliveries, and services.
  • To manage our relationships with customers, suppliers, contractors, and other stakeholders.
  • To process payments, invoicing, and manage accounts.
  • To respond to your inquiries and provide customer support.
  • To comply with our legal and regulatory obligations (e.g., transport regulations, safety standards, tax requirements).
  • For internal administrative purposes, such as record-keeping, training, and internal reporting.
  • To improve our services and business operations.
  • For direct marketing purposes (where permitted by law and with your consent if required).

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our Employees, Contractors, and Related Entities: For the purpose of delivering our services and managing our business.
  • Third-Party Service Providers: Such as port authorities, shipping lines, rail operators, warehousing providers, customs brokers, IT service providers, payment processors, and professional advisors (e.g., accountants, lawyers). These third parties are only provided with the information necessary to perform their specific services and are required to protect your information.
  • Government and Regulatory Bodies: Where required or authorised by law (e.g., police, transport authorities).
  • Other Parties: With your consent or where legally permitted.

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Direct Marketing

From time to time, we may use your personal information to send you direct marketing communications about our services, special offers, or other information we believe may be of interest to you. This may be via email, SMS, or other electronic means.

You can opt out of receiving direct marketing communications from us at any time by:

  • Using the “unsubscribe” link in the email or SMS.
  • Contacting us directly using the details below.

7. Overseas Disclosure of Personal Information

We generally do not disclose personal information to overseas recipients. However, in limited circumstances (e.g., if you are an international client, or if our IT infrastructure involves overseas servers), some information may be transferred to, stored, or processed in countries outside of Australia. Where this occurs, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Privacy Act.

8. Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Implementing physical security measures at our premises.
  • Using technological safeguards such as firewalls, password protection, and encryption.
  • Restricting access to personal information to authorised personnel only.
  • Securely destroying or de-identifying personal information when it is no longer needed for any lawful purpose.

While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet or stored electronically.

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if you believe it is inaccurate, incomplete, or outdated.

To request access or correction, please contact us in writing using the details provided below. We will respond to your request within a reasonable timeframe (usually 30 days) and will not charge for making the request. We may charge a reasonable fee for providing access, depending on the nature of the request.

In certain circumstances, we may refuse your request for access or correction, in which case we will provide you with written reasons for our decision.

10. Cookies and Website Analytics

Our website may use “cookies” to enhance your user experience. Cookies are small data files placed on your device. We use them for purposes such as:

  • Remembering your preferences.
  • Analyzing website traffic and usage patterns.
  • Improving website functionality.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function correctly.

We may use third-party analytics services (e.g., Google Analytics) that collect data about your website usage. This data is generally aggregated and anonymised.

11. Complaints About Breaches of Privacy

If you have a complaint about how we have collected, used, or disclosed your personal information, please contact our Privacy Officer in writing using the details below.

We will investigate your complaint and respond to you within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer: