A Few Words

FAQ

Frequently Asked Questions (FAQs)

Booking, Quotes, and Documentation

1. How do I get a quote for a container transport job?

You can request a quote by filling out the form on our
Quotation Page,
calling us at 1300 064 885, or emailing
Info@bluelinktransport.com.au.
To provide an accurate quote, please include the container size (20ft or 40ft), FCL or LCL,
cargo type, collection address (46 Fitzgerald Road, Laverton North – 3026),
and final delivery address.

2. Is your quote all-inclusive?

Our quote covers the primary road transport fee, standard tolls, and fuel levies.
It typically excludes port service fees, inspection fees, customs/quarantine charges,
and any demurrage or detention fees levied by the shipping line or terminal.
We will clearly itemize all known potential costs in your quote.

3. What is the difference between FCL and LCL transport?

  • FCL (Full Container Load): You are hiring the entire container for your cargo. Our service involves picking up and delivering the whole container.
  • LCL (Less than Container Load): Your cargo shares space with other freight. Our service typically involves picking up or delivering the container to a specific Container Freight Station (CFS) for loading/unloading.

4. What documentation is required to book a transport job?

We require the following documents to process your booking:

  • A completed Transport Order/Booking Form.
  • Container Number and Seal Number.
  • Delivery Order (DO) or Shipping Order (SO) from your freight forwarder or shipping line.
  • Terminal Release (sometimes electronic).

5. How far in advance do I need to book?

We recommend booking at least 48 to 72 hours in advance for standard port pick-ups,
and 5–7 days earlier during peak season or for unusual/oversized loads to secure preferred time slots.

Operations, Safety, and Tracking

6. What are your operating hours?

Our standard transport operations run from 9:00 AM to 5:00 PM, Monday to Friday.
After-hours and weekend services are available upon request and may incur a surcharge.

7. Can I track the status of my container?

Yes. Once your job is confirmed, you will receive a unique tracking reference.
You can check the current status of your container (e.g., “At Port,” “On Road,” “Delivered”)
via our online portal or by contacting our operations team.

8. What safety measures do you have in place for transport?

We prioritize safety and are accredited under relevant Australian safety standards
(e.g., NHVAS, WHS/OHS requirements). Our drivers are fully qualified, and our fleet is
regularly maintained to strict safety standards. We ensure all loads are secured in compliance
with Australian road laws.

9. Do you handle Dangerous Goods (DG) or oversized cargo?

Yes, we are licensed and equipped to handle specific classes of Dangerous Goods
and Oversize Loads. It is essential to declare DG cargo at the time of quoting.
Failure to declare DG cargo can result in severe penalties and immediate refusal of service.

10. What happens if the delivery site is inaccessible?

You must notify us of any access restrictions (e.g., steep driveways, height/weight limits, narrow gates)
at the time of booking. If the site is deemed unsafe or inaccessible upon arrival, the container will be
returned to the depot, and you will be charged for the failed delivery attempt, return costs, and any
subsequent redelivery fees.

Fees, Liability, and Insurance

11. What is “Demurrage” and “Detention,” and am I liable for it?

  • Detention: A penalty charged by the shipping line for failing to return their empty container to the nominated depot within the allocated free time (usually 3–7 days).
  • Demurrage: A penalty charged by the terminal/port for failing to collect a full container within the allocated free time (usually 3–5 days).

Yes, the customer is ultimately responsible for all Demurrage and Detention charges.
We strive to avoid them but rely on prompt documentation and site availability.

12. What is your liability if my goods are damaged in transit?

Our liability is strictly limited as per our Terms and Conditions and in accordance with Australian freight law.
We are generally not liable for consequential loss. We strongly recommend that all customers obtain adequate
Marine Cargo or Transit Insurance for the full value of their goods, as our standard liability coverage is minimal.

13. Do you offer transit insurance for the cargo?

We do not automatically include cargo insurance. However, we can refer you to a reliable insurance broker
to arrange comprehensive transit coverage for your consignment.

14. What are your payment terms?

Our standard payment terms are 7 days from the invoice date.
Payment details will be provided in your formal quote.